APS-Warranty Terms

APS-Warranty Terms

2. Warranty Terms

2.1 Warranty Coverage

Product Category

Warranty Period

Mega Series

5 years

Exodus Series

5 years

B2 Extra Batteries

5 years

Solar Panels & Accessories

1 year

(Updated Nov 2025)



2.2 Warranty Conditions

a. Proof of Purchase: Order number + confirmation email + logistics details (showing product, price, channel, and dates).

b. Start Date: Warranty begins on delivery date (or 30 days post-purchase if logistics proof is unavailable).

c. Defect Reporting: Coverage determined by the earliest of:

  • Phone/email/app submission date.

d. Returns: Unconditional returns within 30 days for ca.oupes.com CA orders.

e. Repairs: Covered if product meets warranty but not refund/replacement criteria.

f. Transfers: Replaced items inherit the remaining warranty.