APS-Warranty Service

4. Warranty Service

4.1 Warranty Coverage

a. During the warranty period, customers may request repairs or replacements for products that fail to function as intended.

b. To qualify for warranty service:

✓ The product exhibits manufacturing defects within the warranty period.

✓ Valid proof of purchase (receipt, invoice, or order number) is provided.

c. Free warranty service will be denied if:

• The warranty period has expired.
• Proof of purchase is missing, invalid, or cannot verify warranty coverage.
• Product identification (barcode, model number, warning labels, etc.) shows tampering or wear.
• Damage results from repairs by unauthorized personnel/service centers.
• OUPES or its authorized service centers confirm no defects exist after inspection.
• The product was purchased from unauthorized retailers.
• The product is not returned to OUPES within 15 calendar days of warranty approval.
• Note: Paid repair services are currently unavailable.