APS-Shipping Policy

6. Shipping Policy

6.1 Delivery Services

• Free shipping for all orders within the Canada (excluding Yukon Territory, Northwest Territories & Nunavut).
• Carriers: UPS or Straightship (estimated delivery: 3–5 business days, subject to destination).

6.2 Inspection & Damage Claims

• Customers must inspect packages for damage before signing for delivery.
• Report shipping damage within 24 hours to support@oupes.com with photo/video evidence.

6.3 Return Shipping Rules

• Unauthorized returns: OUPES reserves the right to reject unapproved returns; all risks/costs borne by the customer.
• COD returns: Unauthorized Cash-on-Delivery returns may be refused due to payment failure; customer liable for all losses.
• Return address: 66 Don Hillock Dr, Aurora, ON L4G0H6. Use only the OUPES-provided address. Misrouted packages (even to OUPES-associated addresses) are not OUPES’s responsibility.
• Address errors: Customers are responsible for losses due to incorrect/undeliverable addresses.

6.4 Customs Clearance

• OUPES does not cover any customs duties or import fees.